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Do you have the Unwin Aidgap Key to Families? This is a very useful, comparatively easy, guide but out of print. I can post a xerox, or possibly scan it. Genus is more difficult. Which families are you most interested in? If you're beginning the badly out of date :(but relatively easy to use Faune de France keys are a good start. After that it's the RESL handbooks, Fauna Entomologica Scandinavica:p, and some good monographs. Get back in touch if I can help further
Private Messages perhaps (i'll need your address) Robert Nash in Belfast, Ireland